My Videos Won’t Play

Problem description: while you are able to access the videos, when you hit the Play button on the video player you receive an error that you are unable to connect.

Solution: if you are trying to view your videos at your workplace, then it is very likely that your workplace network has placed restrictions on streaming video websites. If this is true, websites like,, and are blocked from your network. Our videos are hosted with You can either speak to your network administrator to make an exception, or view the videos from outside your work (at home for example). If you are unable to to do either of these, please email so that we can make the videos available in an alternative way.